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Export Reference (APA) 
Costa, C. J., Ferreira, E., Fernando Bento & Aparicio, M. (2016). Enterprise resource planning adoption and satisfaction determinants. Computers in Human Behavior. 63, 659 - 671
Export Reference (IEEE) 
C. M. Costa et al.,  "Enterprise resource planning adoption and satisfaction determinants", in Computers in Human Behavior, vol. 63, pp. 659 - 671, 2016
Export BibTeX 
@article{costa2016_1716238365212,
	author = "Costa, C. J. and Ferreira, E. and Fernando Bento and Aparicio, M.",
	title = "Enterprise resource planning adoption and satisfaction determinants",
	journal = "Computers in Human Behavior",
	year = "2016",
	volume = "63",
	number = "",
	doi = "10.1016/j.chb.2016.05.090",
	pages = "659 - 671",
	url = "http://www.sciencedirect.com/science/article/pii/S0747563216304265"
}
Export RIS 
TY  - JOUR
TI  - Enterprise resource planning adoption and satisfaction determinants
T2  - Computers in Human Behavior
VL  - 63
AU  - Costa, C. J.
AU  - Ferreira, E.
AU  - Fernando Bento
AU  - Aparicio, M.
PY  - 2016
SP  - 659 - 671
SN  - 0747-5632
DO  - 10.1016/j.chb.2016.05.090
UR  - http://www.sciencedirect.com/science/article/pii/S0747563216304265
AB  - Enterprise Resource Planning (ERP) systems are at the core of every firm. Making people use this costly and time-consuming investment is one of the most important issues to deal with. The main objective of the present study is to find the key determinants that open the door to user satisfaction and adoption. A theoretical model was set and an online survey was conducted to understand ERP users’ perspective on such matters. The outcome was the model validation and the understanding that top management support, training, and the system quality are important constructs to assess adoption and user satisfaction. In fact, the latter (system quality) has a significant influence on the behavioural intention to use and also in the overall user satisfaction. As management support is a very relevant determinant to ERP usage. Accordingly, this study enlightens theory, by contributing to a new model of ERP adoption and satisfaction. It also provides relevant evidence to companies involved in the ERP implementation process.
ER  -