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Export Reference (APA) 
Rodrigues, H., Brochado, A. & Troilo, M. (2019). Listening to the murmur of water: essential satisfaction and dissatisfaction attributes of thermal and mineral spas. Journal of Travel and Tourism Marketing. 37 (5), 649-666
Export Reference (IEEE) 
H. M. Rodrigues et al.,  "Listening to the murmur of water: essential satisfaction and dissatisfaction attributes of thermal and mineral spas", in Journal of Travel and Tourism Marketing, vol. 37, no. 5, pp. 649-666, 2019
Export BibTeX 
@article{rodrigues2019_1716225882670,
	author = "Rodrigues, H. and Brochado, A. and Troilo, M.",
	title = "Listening to the murmur of water: essential satisfaction and dissatisfaction attributes of thermal and mineral spas",
	journal = "Journal of Travel and Tourism Marketing",
	year = "2019",
	volume = "37",
	number = "5",
	doi = "10.1080/10548408.2019.1633986",
	pages = "649-666"
}
Export RIS 
TY  - JOUR
TI  - Listening to the murmur of water: essential satisfaction and dissatisfaction attributes of thermal and mineral spas
T2  - Journal of Travel and Tourism Marketing
VL  - 37
IS  - 5
AU  - Rodrigues, H.
AU  - Brochado, A.
AU  - Troilo, M.
PY  - 2019
SP  - 649-666
SN  - 1054-8408
DO  - 10.1080/10548408.2019.1633986
AB  - Thermal and mineral spa treatments are an important therapeutic tool backed by centuries of
experience and numerous scientific studies showing its effectiveness. The research consisted of
content analysis of 1,254 customer reviews posted online from 2015 to 2019. Qualitative analysis
identified five key themes: thermal (spa), staff, room, location, and pool. On a theoretical level,
this research’s results help to fill research gaps in the literature by separating attributes linked to
satisfaction from those related to dissatisfaction. This study is different as we focus on the factors
affecting tourism satisfaction and dissatisfaction in thermal and mineral spas using sentiment
analysis.

ER  -