Pimentel, L. & Major, M. J. M. F. (2013). Quality management and a balanced scorecard as supporting frameworks for a new management model and organisational change. In Dahlgaard-Park, S. M., Dahlgaard, J. J., and Gomišcek, B. (Ed.), 16th QMOD Proceedings. Quality Management and Organizational Development Conference (pp. 1391?1407). Moderna organizacija, Faculty of Organizational Sciences.