L. P. Pimentel and M. J. Major, "Quality management and a balanced scorecard as supporting frameworks for a new management model and organisational change", in 16th QMOD Proc.. Quality Management and Organizational Development Conf., Dahlgaard-Park, S. M., Dahlgaard, J. J., and Gomišcek, B., Ed., Portoroz, Slovenia, Moderna organizacija, Faculty of Organizational Sciences, 2013, pp. 1391-1407