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A publicação pode ser exportada nos seguintes formatos: referência da APA (American Psychological Association), referência do IEEE (Institute of Electrical and Electronics Engineers), BibTeX e RIS.

Exportar Referência (APA)
Caldeira, J. & Brito e Abreu, F. (2008). Influential factors on incident management: lessons learned from a large sample of products in operation. In Andreas Jedlitschka, Outi Salo (Ed.), 9th International Conference on Product-Focused Software Process Improvement, PROFES 2008. (pp.  330-344 ). Heidelberg: Springer.
Exportar Referência (IEEE)
J. C. Caldeira and F. M. Abreu,  "Influential factors on incident management: lessons learned from a large sample of products in operation", in 9th Int. Conf. on Product-Focused Software Process Improvement, PROFES 2008, Andreas Jedlitschka, Outi Salo, Ed., Heidelberg, Springer, 2008, vol. 5089, pp.  330-344 
Exportar BibTeX
@inproceedings{caldeira2008_1711623509816,
	author = "Caldeira, J. and Brito e Abreu, F.",
	title = "Influential factors on incident management: lessons learned from a large sample of products in operation",
	booktitle = "9th International Conference on Product-Focused Software Process Improvement, PROFES 2008",
	year = "2008",
	editor = "Andreas Jedlitschka, Outi Salo",
	volume = "5089",
	number = "",
	series = "",
	doi = "10.1007/978-3-540-69566-0_27",
	pages = " 330-344 ",
	publisher = "Springer",
	address = "Heidelberg",
	organization = "",
	url = "https://link.springer.com/chapter/10.1007/978-3-540-69566-0_27"
}
Exportar RIS
TY  - CPAPER
TI  - Influential factors on incident management: lessons learned from a large sample of products in operation
T2  - 9th International Conference on Product-Focused Software Process Improvement, PROFES 2008
VL  - 5089
AU  - Caldeira, J.
AU  - Brito e Abreu, F.
PY  - 2008
SP  -  330-344 
DO  - 10.1007/978-3-540-69566-0_27
CY  - Heidelberg
UR  - https://link.springer.com/chapter/10.1007/978-3-540-69566-0_27
AB  - Understanding causal relationships on incident management can help software development organizations in finding the adequate level of resourcing, as well as improving the quality of services they provide to their end-users and/or cus tomers. This paper presents an empirical study conducted upon a sample of in cident reports recorded during the operation of several hundred commercial software products, over a period of three years, on six countries in Europe and Latin America. The underlying research questions refer to the validation of which are the influencing factors affecting the incidents management lifecycle. Non parametric analysis of variance procedures are used for testing hypotheses.
ER  -