T. A. Henriques and H. J. O'Neill,  "The Human side of Information Systems: capitalizing on People, as a basis for Organization Development and Holistic Change", in Handbook of Research on Innovations in Information Retrieval, Analysis, and Management, Jorge Tiago Martins (The University of Sheffield, UK) and Andreea Molnar (University of Portsmouth, UK), Ed., Hershey, PA, USA, IGI Global, 2015, pp. 187-242