Project goals were to analyze: 1) the regulatory framework of Volunteerism in SCML (assumptions, principles, objectives, expectations; 2) the degree of implementation of the principles and objectives underlying the implementation of the Voluntary Service in SCML (strengths and weaknesses, difficulties and obstacles, articulation with other internal services, 'good practices', innovation factors; 3.) the organizational and procedural models adopted (factors of effectiveness and efficiency, degree of satisfaction; 4) the results and actual Impacts of the Volunteer Service in the different areas of SCML intervention (results, degrees of satisfaction, confrontation with initial expectations; 5) to produce Strategic Recommendations. Methodology was based on a quantitative approach, which will make it possible to characterize motivations, satisfaction levels, constraints, expectations, perception of results and impacts, etc., of the various stakeholders within the scope of the project (Beneficiaries, Volunteers and the Services of SCML itself). Also, there was an approach of a qualitative nature, by means of which the knowledge relating to each of the dimensions of analysis is comprehensively explored. In this case, in addition to the framework of the Beneficiaries, Volunteers and Services of the SCML, a phase is also proposed to collect information with the beneficiaries' families.

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