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The Impact of HR Practices on Burnout Core and Secondary Symptoms: The Mediating Roles of Trust, Optimism Role Conflict and Job Insecurity
16th Conference of the European Academy of Occupational Health Psychology
Ano (publicação definitiva)
2024
Língua
Inglês
País
Espanha
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Abstract/Resumo
Background: The relevance of HR practices for worker well-being and mental health has been
highlighted by several authors (e.g., Guest, 2017; Saks, 2022). Positive outcomes of HR
practices may be explained by their impact on workers' attitudes, motivation, basic needs
satisfaction, or due to their influence on perceptions of the organizational climate and
improvement of labour relations. Although there are already studies supporting this
relationship, only two studies have explored its role in burnout (Kroon et al., 2009; Kilroy et al.,
2016). In this study, we aim to test whether well-implemented HR practices (i.e., career
perspectives; training; participation; performance assessment; information) contribute to trust in
the organization, reducing role conflict and job insecurity, and increasing optimism. Through
these variables, we expect to observe a positive impact on burnout (reducing burnout).304
Method: We used a cross-sectional design with a sample of workers from a public
administration organization. We used a self-report questionnaire to measure the variables of
interest. Participants were invited to complete the survey using an online platform. The data
were analysed using descriptive statistics and structural equation modelling.
Results: Our study collected data from 417 workers, of which 67.4% were aged 40 to 54, and
61.1% held a graduation or post-graduation degree. Most participants were female (73.1%) and
professionals (77.5%) according to the ISCO-08 occupational classification. Trust was found to
predict burnout core symptoms (? = -0.268; p = .002) and was significantly influenced by career
perspectives (? = 0.359; p < .001), participation (? = -0.220; p = .027), performance
assessment (? = 0.429; p < .001), and information practices (? = 0.300; p < .001). The indirect
effects of trust on burnout core symptoms were statistically significant through career
perspectives (? = -0.096; p = .009), performance assessment (? = -0.115; p = .006), and
information practices (? = -0.081; p = .008). Role conflict emerged as a predictor of both
burnout core (? = 0.307; p < .001) and secondary symptoms (? = 0.269; p < .001), with
performance assessment (? = -0.193; p = .006) and information practices (? = -0.314; p < .001)
significantly influencing role conflict. The impact of role conflict on burnout core and secondary
symptoms was partially mediated by performance assessment (? = -0.059; p = .016) and
information practices (? = -0.097; p = .003). Job insecurity, measured qualitatively, was found
to predict burnout core (? = 0.447; p < .001) and secondary symptoms (? = 0.262; p < .001).
Career perspectives (? = -0.307; p = .010), training (? = 0.155; p < .030), and participation
practices (? = -0.441; p < .001) significantly influenced job insecurity. The indirect effects of
qualitative job insecurity on burnout core and secondary symptoms were statistically significant
through career perspectives (? = -0.137; p = .012), training (? = 0.069; p < .037), and
participation practices (? = -0.197; p = .002). The indirect effect of job insecurity on burnout
secondary symptoms was statistically significant via career perspectives (? = -0.080; p = .027)
and participation practices (? = -0.115; p = .018). Optimism was identified as a predictor of
burnout core (? = -0.522; p < .001) and secondary symptoms (? = -0.378; p < .001), with
participation (? = 0.342; p = .009) and performance assessment practices (? = 0.269; p < .001)
acting as significant predictors. The indirect effects of optimism on burnout core and secondary
symptoms were statistically significant via participation (? = -0.179; p = .009) and performance
assessment practices (? = -0.140; p < .001).
Conclusion: The findings underscore the importance of implementing effective HR practices,
such as career perspectives, training, participation, performance assessment, and information
sharing, in promoting trust in the organization and reducing role conflict and job insecurity.
Additionally, these practices contribute to increased optimism among employees, ultimately
leading to reduced burnout. Our results have important implications for both researchers and
practitioners in the field of human resource management. For researchers, this study offers a
comprehensive understanding of the mechanisms through which HR practices can influence
burnout, highlighting the mediating roles of trust in the organization, role conflict, job insecurity,
and optimism. Future research could explore additional variables that may play a role in this
relationship, such as organizational support, leadership styles, and work-life balance. For
practitioners, these findings emphasize the importance of investing in effective HR practices to
improve employee well-being and mental health. By focusing on career perspectives, training,
participation, performance assessment, and information sharing, organizations can build trust
and optimism among their employees, mitigate the negative effects of role conflict and job
insecurity, and ultimately reduce the risk of burnout. Future research and practice should
continue to explore the role of HR practices in promoting workplace well-being and preventing
burnout, as well as identifying additional strategies to support employees in maintaining good
mental health.
Agradecimentos/Acknowledgements
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