The Brazilian Association of Electric Energy Distributors and the National Quality Foundation (FNQ), among others, supported Brazilian electric energy distributors that, as of 2006, use the Management Excellence Model (MEG) as an organizational diagnosis tool . MEG, according to FNQ, is a world-class business management system. In line with the main recognized international systems, the model is the result of the experience, knowledge and research of several national and international organizations and specialists. The latest version of the MEG was launched in october 2016 and is the FNQ’s reference for the fulfillment of its mission: to encourage and support Brazilian organizations in the development of their management so that it becomes sustainable, cooperative and contributes to the generation of value for society . It is therefore important to assess the impact of the use of the MEG reference model by Brazilian electricity distributors and its effects on the operational indicators of continuity of supply DEC (Equivalent Outage Duration per Consumer Unit) and FEC (Equivalent Outage Frequency per Consumer Unit); compliance with DEC and FEC regulatory limits, in addition to customer satisfaction results, measured by the IASC.

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energy,excellence,MEG