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A publicação pode ser exportada nos seguintes formatos: referência da APA (American Psychological Association), referência do IEEE (Institute of Electrical and Electronics Engineers), BibTeX e RIS.

Exportar Referência (APA) 
Carvalho, F., Ramos, R. F. & Fortes, N. (2024). Customer satisfaction in mountain hotels within UNESCO Global Geoparks: An empirical study based on sentiment analysis of online consumer reviews. Tourism and Management Studies. 20 (1), 35-47
Exportar Referência (IEEE) 
F. Carvalho et al.,  "Customer satisfaction in mountain hotels within UNESCO Global Geoparks: An empirical study based on sentiment analysis of online consumer reviews", in Tourism and Management Studies, vol. 20, no. 1, pp. 35-47, 2024
Exportar BibTeX 
@article{carvalho2024_1781530071676,
	author = "Carvalho, F. and Ramos, R. F. and Fortes, N.",
	title = "Customer satisfaction in mountain hotels within UNESCO Global Geoparks: An empirical study based on sentiment analysis of online consumer reviews",
	journal = "Tourism and Management Studies",
	year = "2024",
	volume = "20",
	number = "1",
	doi = "10.18089/tms.20240103",
	pages = "35-47",
	url = "https://www.tmstudies.net/index.php/ectms/about"
}
Exportar RIS 
TY  - JOUR
TI  - Customer satisfaction in mountain hotels within UNESCO Global Geoparks: An empirical study based on sentiment analysis of online consumer reviews
T2  - Tourism and Management Studies
VL  - 20
IS  - 1
AU  - Carvalho, F.
AU  - Ramos, R. F.
AU  - Fortes, N.
PY  - 2024
SP  - 35-47
SN  - 2182-8458
DO  - 10.18089/tms.20240103
UR  - https://www.tmstudies.net/index.php/ectms/about
AB  - The synergy between the accommodations and the untouched beauty of UNESCO’s Global Geoparks ensures an unforgettable encounter, blending comfort with adventure and relaxation with exploration. Although hotels have been previously investigated, the asymmetric results across mountain hotel customer satisfaction in UNESCO’s Global Geoparks are yet to be studied. This study aims to understand the online discourse and the reasons that satisfy a mountain hotel customer in UNESCO Global Geoparks. 5.590 online reviews were collected from 20 four and five-star mountain hotels in the Estrela UNESCO Global Geopark. Data was analyzed through sentiment analysis (SA), and statistical analysis was used to acknowledge which variables influence satisfaction. We undertook a qualitative approach to understand the reasons for the identified sentiment. Results suggest that the seasonality, nationality, and travel experience influence satisfaction, and pool/spa is identified as critical for mountain hotel customers’ satisfaction. The new knowledge expands the understanding of the mountain hotel experience and the customers’ satisfaction with this specific type of hotel.
ER  -