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A publicação pode ser exportada nos seguintes formatos: referência da APA (American Psychological Association), referência do IEEE (Institute of Electrical and Electronics Engineers), BibTeX e RIS.

Exportar Referência (APA) 
Gonzáles-Santiago, M. S., Loureiro, S. M. C., Langaro, D. & Ali, F. (2024). Adoption of smart technologies in the cruise tourism services: A systematic review and future research agenda. Journal of Hospitality and Tourism Technology. 15 (2), 285-308
Exportar Referência (IEEE) 
M. S. Santiago et al.,  "Adoption of smart technologies in the cruise tourism services: A systematic review and future research agenda", in Journal of Hospitality and Tourism Technology, vol. 15, no. 2, pp. 285-308, 2024
Exportar BibTeX 
@article{santiago2024_1734833591196,
	author = "Gonzáles-Santiago, M. S. and Loureiro, S. M. C. and Langaro, D. and Ali, F.",
	title = "Adoption of smart technologies in the cruise tourism services: A systematic review and future research agenda",
	journal = "Journal of Hospitality and Tourism Technology",
	year = "2024",
	volume = "15",
	number = "2",
	doi = "10.1108/JHTT-06-2022-0159",
	pages = "285-308",
	url = "https://www.emerald.com/insight/content/doi/10.1108/JHTT-06-2022-0159/full/html"
}
Exportar RIS 
TY  - JOUR
TI  - Adoption of smart technologies in the cruise tourism services: A systematic review and future research agenda
T2  - Journal of Hospitality and Tourism Technology
VL  - 15
IS  - 2
AU  - Gonzáles-Santiago, M. S.
AU  - Loureiro, S. M. C.
AU  - Langaro, D.
AU  - Ali, F.
PY  - 2024
SP  - 285-308
SN  - 1757-9880
DO  - 10.1108/JHTT-06-2022-0159
UR  - https://www.emerald.com/insight/content/doi/10.1108/JHTT-06-2022-0159/full/html
AB  - Purpose – The purpose of this paper is to systematically analyze existing studies related to the adoption of smart technologies in cruise tourism services, particularly robots, artificial intelligence, service automation and virtual reality. More specifically, the authors intend to highlight the current state of research on this topic, present the findings within a conceptual framework and propose a research agenda.
Design/methodology/approach – The relevant literature was extracted using two major electronic databases, web of science (WoS) and Scopus. The authors identified 31 articles from high-quality journals and used a systematic review and the VOSviewer software to analyze them.
Findings – Since 2014, there has been an increase in the number of studies related to smart technologies in cruise tourism services. At first, researchers focused on Royal Caribbean’s robotic bartender arm, whereas other technologies such as digital signage, self-service options, facial recognition and virtual culinary experiences received less attention. However, the interest in exploring these last smart technologies has grown significantly since 2019. The adoption of RAISA in the cruise tourism service (ASCT) framework was proposed, identifying five major domains: cruise robotic technology, technology innovation, cruise passengers’ engagement behavior, cruise passengers’ technology readiness and privacy perception and knowledge expertise. These domains provide valuable guidance for future research in this field.
Originality/value – To the best of the authors’ knowledge, this is the first study to systematically analyze literature on the adoption of new technologies in cruise tourism services, specifically focusing on the major technologies available on cruise ships.
ER  -