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Martins, S., Garrido, N. & Sebastião, P. (2023). Port request classification automation through NLP. CENTERIS – International Conference on ENTERprise Information Systems / ProjMAN – International Conference on Project MANagement / HCist – International Conference on Health and Social Care Information Systems and Technologies.

S. A. Martins et al.,  "Port request classification automation through NLP", in CENTERIS – Int. Conf. on ENTERprise Information Systems / ProjMAN – Int. Conf. on Project MANagement / HCist – Int. Conf. on Health and Social Care Information Systems and Technologies, Porto, 2023

@misc{martins2023_1716170679986,
	author = "Martins, S. and Garrido, N. and Sebastião, P.",
	title = "Port request classification automation through NLP",
	year = "2023",
	howpublished = "Both (printed and digital)"
}

TY  - CPAPER
TI  - Port request classification automation through NLP
T2  - CENTERIS – International Conference on ENTERprise Information Systems / ProjMAN – International Conference on Project MANagement / HCist – International Conference on Health and Social Care Information Systems and Technologies
AU  - Martins, S.
AU  - Garrido, N.
AU  - Sebastião, P.
PY  - 2023
CY  - Porto
AB  - This project describes a suggested prototype to carry out the automatic classification of requests from a Port Help Desk. It intents to ascertain if the implementation of this framework is viable for this sector. For this purpose different models were employed, such as SVM, Decision Tree, Random Forest, LSTM, BERT and a SVM hierarchical model. To verify their efficiency these models were evaluated using Precision, Recall and F1-Score metrics. We obtained F1-Scores of 94.36% and 92.48% when classifying the request's category and group respectively. A F1-Score of 93.41% while using a SVM model for category classification when employing a hierarchical classification architecture.
ER  -