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Vinagre, H., Pinto M. & Neves, J. (2009). Giving voice to children and young adults: a methodological approach to the evaluation of service quality in librairies. In M. Grahan & S. Thornton (Ed.), 8th Northumbria International Conference on Performance Measurement in Librairies and Information Services. (pp. 349-358). Florença: Instituto degli Innocenti, Northumbria, University Press.
H. Vinagre et al., "Giving voice to children and young adults: a methodological approach to the evaluation of service quality in librairies", in 8th Northumbria Int. Conf. on Performance Measurement in Librairies and Information Services, M. Grahan & S. Thornton , Ed., Florença, Instituto degli Innocenti, Northumbria, University Press, 2009, pp. 349-358
@inproceedings{vinagre2009_1716040251037, author = "Vinagre, H. and Pinto M. and Neves, J.", title = "Giving voice to children and young adults: a methodological approach to the evaluation of service quality in librairies", booktitle = "8th Northumbria International Conference on Performance Measurement in Librairies and Information Services", year = "2009", editor = "M. Grahan & S. Thornton ", pages = "349-358", publisher = "Instituto degli Innocenti, Northumbria, University Press", address = "Florença", organization = "", url = "" }
TY - CPAPER TI - Giving voice to children and young adults: a methodological approach to the evaluation of service quality in librairies T2 - 8th Northumbria International Conference on Performance Measurement in Librairies and Information Services AU - Vinagre, H. AU - Pinto M. AU - Neves, J. PY - 2009 SP - 349-358 CY - Florença ER -