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Export Reference (APA) 
Vinagre, H., Gaspar-Pinto, L. & Neves, J. (2011). Giving voice to children and young adults: a methodological approach to the evaluation of service quality in libraries. In Proceedings of the 8th Northumbria International Conference on Performance Measurement in Libraries and Information Services - Libraries plus: adding value in the cultural community. Florence: Margaret Graham and Stephen Thornton.
Export Reference (IEEE) 
M. H. Santos et al.,  "Giving voice to children and young adults: a methodological approach to the evaluation of service quality in libraries", in Proc. of the 8th Northumbria Int. Conf. on Performance Measurement in Libraries and Information Services - Libraries plus: adding value in the cultural community, Florence, Margaret Graham and Stephen Thornton, 2011
Export BibTeX 
@inproceedings{santos2011_1766431328754,
	author = "Vinagre, H. and Gaspar-Pinto, L. and Neves, J.",
	title = "Giving voice to children and young adults: a methodological approach to the evaluation of service quality in libraries",
	booktitle = "Proceedings of the 8th Northumbria International Conference on Performance Measurement in Libraries and Information Services - Libraries plus: adding value in the cultural community",
	year = "2011",
	editor = "",
	volume = "",
	number = "",
	series = "",
	publisher = "Margaret Graham and Stephen Thornton",
	address = "Florence",
	organization = ""
}
Export RIS 
TY  - CPAPER
TI  - Giving voice to children and young adults: a methodological approach to the evaluation of service quality in libraries
T2  - Proceedings of the 8th Northumbria International Conference on Performance Measurement in Libraries and Information Services - Libraries plus: adding value in the cultural community
AU  - Vinagre, H.
AU  - Gaspar-Pinto, L.
AU  - Neves, J.
PY  - 2011
CY  - Florence
ER  -