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Vinagre, H., Gaspar-Pinto, L. & Neves, J. (2011). Giving voice to children and young adults: a methodological approach to the evaluation of service quality in libraries. In Proceedings of the 8th Northumbria International Conference on Performance Measurement in Libraries and Information Services - Libraries plus: adding value in the cultural community. Florence: Margaret Graham and Stephen Thornton.
M. H. Santos et al., "Giving voice to children and young adults: a methodological approach to the evaluation of service quality in libraries", in Proc. of the 8th Northumbria Int. Conf. on Performance Measurement in Libraries and Information Services - Libraries plus: adding value in the cultural community, Florence, Margaret Graham and Stephen Thornton, 2011
@inproceedings{santos2011_1732356631500, author = "Vinagre, H. and Gaspar-Pinto, L. and Neves, J.", title = "Giving voice to children and young adults: a methodological approach to the evaluation of service quality in libraries", booktitle = "Proceedings of the 8th Northumbria International Conference on Performance Measurement in Libraries and Information Services - Libraries plus: adding value in the cultural community", year = "2011", editor = "", volume = "", number = "", series = "", publisher = "Margaret Graham and Stephen Thornton", address = "Florence", organization = "" }
TY - CPAPER TI - Giving voice to children and young adults: a methodological approach to the evaluation of service quality in libraries T2 - Proceedings of the 8th Northumbria International Conference on Performance Measurement in Libraries and Information Services - Libraries plus: adding value in the cultural community AU - Vinagre, H. AU - Gaspar-Pinto, L. AU - Neves, J. PY - 2011 CY - Florence ER -