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The publication can be exported in the following formats: APA (American Psychological Association) reference format, IEEE (Institute of Electrical and Electronics Engineers) reference format, BibTeX and RIS.

Export Reference (APA) 
Portela, S. & Menezes, R. (2013). A semi-markov model of customer lifetime in the Portuguese fixed telecommunications industry. International Journal of Academic Research. 5 (1), 153-158
Export Reference (IEEE) 
S. M. Portela and R. M. Menezes,  "A semi-markov model of customer lifetime in the Portuguese fixed telecommunications industry", in Int. Journal of Academic Research, vol. 5, no. 1, pp. 153-158, 2013
Export BibTeX 
@article{portela2013_1765614213770,
	author = "Portela, S. and Menezes, R.",
	title = "A semi-markov model of customer lifetime in the Portuguese fixed telecommunications industry",
	journal = "International Journal of Academic Research",
	year = "2013",
	volume = "5",
	number = "1",
	pages = "153-158"
}
Export RIS 
TY  - JOUR
TI  - A semi-markov model of customer lifetime in the Portuguese fixed telecommunications industry
T2  - International Journal of Academic Research
VL  - 5
IS  - 1
AU  - Portela, S.
AU  - Menezes, R.
PY  - 2013
SP  - 153-158
SN  - 2075-4124
ER  -