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Portela, S. & Menezes, R. (2013). A semi-markov model of customer lifetime in the Portuguese fixed telecommunications industry. International Journal of Academic Research. 5 (1), 153-158
S. M. Portela and R. M. Menezes, "A semi-markov model of customer lifetime in the Portuguese fixed telecommunications industry", in Int. Journal of Academic Research, vol. 5, no. 1, pp. 153-158, 2013
@article{portela2013_1732198372564, author = "Portela, S. and Menezes, R.", title = "A semi-markov model of customer lifetime in the Portuguese fixed telecommunications industry", journal = "International Journal of Academic Research", year = "2013", volume = "5", number = "1", pages = "153-158" }