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Portela, S. & Menezes, R. (2013). A semi-markov model of customer lifetime in the Portuguese fixed telecommunications industry. International Journal of Academic Research. 5 (1), 153-158
S. M. Portela and R. M. Menezes, "A semi-markov model of customer lifetime in the Portuguese fixed telecommunications industry", in Int. Journal of Academic Research, vol. 5, no. 1, pp. 153-158, 2013
@article{portela2013_1765823484562,
author = "Portela, S. and Menezes, R.",
title = "A semi-markov model of customer lifetime in the Portuguese fixed telecommunications industry",
journal = "International Journal of Academic Research",
year = "2013",
volume = "5",
number = "1",
pages = "153-158"
}
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