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Pereira, J., Alturas, B. & Marques, C. (2024). Users' satisfaction evaluation of telemedicine mobile applications based on ISO standards. International Journal of Mobile Communications. 23 (3), 376-392
J. Pereira et al., "Users' satisfaction evaluation of telemedicine mobile applications based on ISO standards", in Int. Journal of Mobile Communications, vol. 23, no. 3, pp. 376-392, 2024
@article{pereira2024_1724525150626, author = "Pereira, J. and Alturas, B. and Marques, C.", title = "Users' satisfaction evaluation of telemedicine mobile applications based on ISO standards", journal = "International Journal of Mobile Communications", year = "2024", volume = "23", number = "3", doi = "10.1504/IJMC.2024.10061132", pages = "376-392", url = "https://www.inderscience.com/jhome.php?jcode=ijmc" }
TY - JOUR TI - Users' satisfaction evaluation of telemedicine mobile applications based on ISO standards T2 - International Journal of Mobile Communications VL - 23 IS - 3 AU - Pereira, J. AU - Alturas, B. AU - Marques, C. PY - 2024 SP - 376-392 SN - 1470-949X DO - 10.1504/IJMC.2024.10061132 UR - https://www.inderscience.com/jhome.php?jcode=ijmc AB - This study focuses on assessing the satisfaction of telemedicine mobile application users. Four perspectives, namely acceptance, quality as a software product, content quality and usage quality are assessed. The applications selected in the study are from two Portuguese market leaders in the sector. A model is tested based on the ISO 25010:2011 and ISO 25012:2008, and data from a survey to gather the user's opinion of this type of mobile application. We conclude that there is a direct connection between the acceptance and the content quality of telemedicine application as well as the quality of the application as a product software, being possible to identify that the users consider the content and the application quality as fundamental factors to accept these applications. ER -