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A publicação pode ser exportada nos seguintes formatos: referência da APA (American Psychological Association), referência do IEEE (Institute of Electrical and Electronics Engineers), BibTeX e RIS.

Exportar Referência (APA) 
Pereira, L., Quental, L., Lopes da Costa, R., Dias, Á. & Gonçalves, R. (2024). Customer loyalty to the retail pharmacy: Present and future of the Portuguese market. International Journal of Logistics Systems and Management. 48 (1), 92-119
Exportar Referência (IEEE) 
L. L. Pereira et al.,  "Customer loyalty to the retail pharmacy: Present and future of the Portuguese market", in Int. Journal of Logistics Systems and Management, vol. 48, no. 1, pp. 92-119, 2024
Exportar BibTeX 
@article{pereira2024_1732203204133,
	author = "Pereira, L. and Quental, L. and Lopes da Costa, R. and Dias, Á. and Gonçalves, R.",
	title = "Customer loyalty to the retail pharmacy: Present and future of the Portuguese market",
	journal = "International Journal of Logistics Systems and Management",
	year = "2024",
	volume = "48",
	number = "1",
	doi = "10.1504/IJLSM.2024.138867",
	pages = "92-119",
	url = "https://www.inderscienceonline.com/journal/ijlsm"
}
Exportar RIS 
TY  - JOUR
TI  - Customer loyalty to the retail pharmacy: Present and future of the Portuguese market
T2  - International Journal of Logistics Systems and Management
VL  - 48
IS  - 1
AU  - Pereira, L.
AU  - Quental, L.
AU  - Lopes da Costa, R.
AU  - Dias, Á.
AU  - Gonçalves, R.
PY  - 2024
SP  - 92-119
SN  - 1742-7967
DO  - 10.1504/IJLSM.2024.138867
UR  - https://www.inderscienceonline.com/journal/ijlsm
AB  - Pharmacies should retain their customers to ensure their sustainability. The most relevant factors for this are store experience, technological evolution, digital presence, portfolio of services and quality of counselling. The analysis of the methodology was carried out by the 'Pereira problem solving research methodology' and with the research goals, it was intended to understand the causes of the lack of loyalty, the trend, loyalty strategies, its benefits, and the impact of the loss of proximity. The results allow us to understand that there is less customer loyalty. The main impact of the loss of proximity is the lack of pharmaceutical advice. The main reason for the lack of loyalty is the greater convenience in making purchases in other places. The best strategy to retain customers is to guarantee the quality of the counselling provided. There are benefits in this loyalty, like a greater knowledge of the customer's consumption history.
ER  -