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Export Reference (APA) 
Bravo, A., Silva, J. & Pereira, Z. (2010). Contribution of quality thinking to the operations design: gap finding and addressing. Managing operations in service economies, XVII international annual conference of the EurOMA. 0-0
Export Reference (IEEE) 
A. M. Bravo et al.,  "Contribution of quality thinking to the operations design: gap finding and addressing", in Managing operations in service economies, XVII international annual conference of the EurOMA, Porto, pp. 0-0, 2010
Export BibTeX 
@misc{bravo2010_1716023090995,
	author = "Bravo, A. and Silva, J. and Pereira, Z.",
	title = "Contribution of quality thinking to the operations design: gap finding and addressing",
	year = "2010",
	howpublished = "Digital",
	url = "http://www.euroma2010.org/ "
}
Export RIS 
TY  - CPAPER
TI  - Contribution of quality thinking to the operations design: gap finding and addressing
T2  - Managing operations in service economies, XVII international annual conference of the EurOMA
AU  - Bravo, A.
AU  - Silva, J.
AU  - Pereira, Z.
PY  - 2010
SP  - 0-0
CY  - Porto
UR  - http://www.euroma2010.org/ 
AB  - This exploratory exercise argued for the quality management importance in organizational performance. A sample of quality thinking showed TQM as its acceptable representative. Moreover, TQM was found linked to several management issues close to business competitiveness, despite reports about its unsuccessful implementation. Thus, a framework to accommodate the development of an audit tool to find out the missing links of TQM implementation in operations design was proposed. A qualitative case study strategy in the pharmaceutical industry, following a Soft Systems approach was also suggested.
ER  -