Exportar Publicação

A publicação pode ser exportada nos seguintes formatos: referência da APA (American Psychological Association), referência do IEEE (Institute of Electrical and Electronics Engineers), BibTeX e RIS.

Exportar Referência (APA) 
Biscaia, R., Ramos, R. F., Yoshida, M. & Kim, Y. (2024). Service quality in spectator sports: A review and research agenda. International Journal of Consumer Studies. 48 (6)
Exportar Referência (IEEE) 
R. Biscaia et al.,  "Service quality in spectator sports: A review and research agenda", in Int. Journal of Consumer Studies, vol. 48, no. 6, 2024
Exportar BibTeX 
@article{biscaia2024_1734552866421,
	author = "Biscaia, R. and Ramos, R. F. and Yoshida, M. and Kim, Y.",
	title = "Service quality in spectator sports: A review and research agenda",
	journal = "International Journal of Consumer Studies",
	year = "2024",
	volume = "48",
	number = "6",
	doi = "10.1111/ijcs.13086",
	url = "https://onlinelibrary.wiley.com/journal/14706431"
}
Exportar RIS 
TY  - JOUR
TI  - Service quality in spectator sports: A review and research agenda
T2  - International Journal of Consumer Studies
VL  - 48
IS  - 6
AU  - Biscaia, R.
AU  - Ramos, R. F.
AU  - Yoshida, M.
AU  - Kim, Y.
PY  - 2024
SN  - 1470-6423
DO  - 10.1111/ijcs.13086
UR  - https://onlinelibrary.wiley.com/journal/14706431
AB  - Although service quality in spectator sports has been subject to extensive research, comprehensive studies mapping the intellectual structure and foundations of service quality in spectator sports are scant. The purpose of the current study was to synthesise and analyse the literature on service quality in spectator sports, and set a new research agenda by conducting a hybrid integrated review of the articles between 1996 and 2023. A total of 149 peer-reviewed journal articles were analysed. First, a bibliometric analysis provided the citation structure and evolution of publications, source impact, most cited articles, most productive authors and associated impact. Then, a framework-based review including the articles’ context, theories, type of study, service quality dimensions, spectator outcomes and limitations was conducted to provide a comprehensive overview of the current state of knowledge and identify future research directions. This study contributes to the literature by uncovering the structure and intellectual base of existent research, identifying gaps, and suggesting a research agenda to deepen the understanding and management of service quality in spectator sports.
ER  -