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A publicação pode ser exportada nos seguintes formatos: referência da APA (American Psychological Association), referência do IEEE (Institute of Electrical and Electronics Engineers), BibTeX e RIS.

Exportar Referência (APA) 
Cavalinhos, S. & Tretin, S (2024). Surfing the service gap: A study on managerial and guest perspectives in Portuguese surf hostels. In Demetris Vrontis, Yaakov Weber, Evangelos Tsoukatos (Ed.), 17th Annual Conference of the EuroMed Academy of Business: Conference Readings: Book Proceedings. (pp. 1473-1475). Pisa: EuroMed Press.
Exportar Referência (IEEE) 
S. R. Cavalinhos and S. Tretin,  "Surfing the service gap: A study on managerial and guest perspectives in Portuguese surf hostels", in 17th Annu. Conf. of the EuroMed Academy of Business: Conf. Readings: Book Proc., Demetris Vrontis, Yaakov Weber, Evangelos Tsoukatos, Ed., Pisa, EuroMed Press, 2024, pp. 1473-1475
Exportar BibTeX 
@inproceedings{cavalinhos2024_1766101017663,
	author = "Cavalinhos, S. and Tretin, S",
	title = "Surfing the service gap: A study on managerial and guest perspectives in Portuguese surf hostels",
	booktitle = "17th Annual Conference of the EuroMed Academy of Business: Conference Readings: Book Proceedings",
	year = "2024",
	editor = "Demetris Vrontis, Yaakov Weber, Evangelos Tsoukatos",
	volume = "",
	number = "",
	series = "",
	pages = "1473-1475",
	publisher = "EuroMed Press",
	address = "Pisa",
	organization = "",
	url = "https://emrbi.org/wp-content/uploads/2024/08/euromed2024-book-of-proceedings-2024-08-25.pdf"
}
Exportar RIS 
TY  - CPAPER
TI  - Surfing the service gap: A study on managerial and guest perspectives in Portuguese surf hostels
T2  - 17th Annual Conference of the EuroMed Academy of Business: Conference Readings: Book Proceedings
AU  - Cavalinhos, S.
AU  - Tretin, S
PY  - 2024
SP  - 1473-1475
SN  - 2547-8516
CY  - Pisa
UR  - https://emrbi.org/wp-content/uploads/2024/08/euromed2024-book-of-proceedings-2024-08-25.pdf
AB  - In the last decade, Portuguese surf tourism has been on the rise, experiencing a steady increase of surf
tourists and with them contributions to the local economic development. Surf enthusiasts are always
searching for the ideal wave and Portugal’s rising popularity after successful marketing campaigns
such as the Big Wave Surfing in Nazaré is helping to establish the country as one of Europe’s leading
surfing destinations (Bradshaw, 2021). An increasing number of surf tourists also brings an increasing
number of offers of accommodation providers, and especially hostels and surf camps along Portugal’s
coastline emerged as visitors’ favourites. Therefore, it is important to deliver high service quality
within these lodgings, not only to attract new customers and offer a reasonable price-for-value
experience but also to ensure the continuous purchase of recurring guests, helping to build a
favourable reputation for Portuguese surf tourism locally and nationally. However, the managerial
approach to delivering high service quality and the customer's perceptions of high service quality do
not always match (Brochado and Rita, 2018). 
ER  -