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Tavares de Carvalho, P. & Reis, E. (2023). Japanese income tourism: The Portuguese luxury hospitality management strategy (before and after Covid-19). In Cláudia Seabra, Rita Peres, Sofia Almeida and Susana Mesquita (Ed.), DSOTT'2023, Book of Abstracts.: Universidade de Coimbra.
P. M. Carvalho and E. D. Reis, "Japanese income tourism: The Portuguese luxury hospitality management strategy (before and after Covid-19)", in DSOTT'2023, Book of Abstracts, Cláudia Seabra, Rita Peres, Sofia Almeida and Susana Mesquita, Ed., Universidade de Coimbra, 2023
@inproceedings{carvalho2023_1732396229433, author = "Tavares de Carvalho, P. and Reis, E.", title = "Japanese income tourism: The Portuguese luxury hospitality management strategy (before and after Covid-19)", booktitle = "DSOTT'2023, Book of Abstracts", year = "2023", editor = "Cláudia Seabra, Rita Peres, Sofia Almeida and Susana Mesquita", volume = "", number = "", series = "", publisher = "Universidade de Coimbra", address = "", organization = "", url = "https://www.uc.pt/site/assets/files/1601962/book_of_abstracts_dsott23-1.pdf" }
TY - CPAPER TI - Japanese income tourism: The Portuguese luxury hospitality management strategy (before and after Covid-19) T2 - DSOTT'2023, Book of Abstracts AU - Tavares de Carvalho, P. AU - Reis, E. PY - 2023 UR - https://www.uc.pt/site/assets/files/1601962/book_of_abstracts_dsott23-1.pdf AB - This study examines the service quality of luxury hotels operating in Portugal, identifying the factors behind Japanese customers’ satisfaction or dissatisfaction with hotel attributes. The study was based on qualitative and quantitative research methods, taking a four-step approach: first, the relevant literature was reviewed for a better understanding of Japanese culture, Japanese tourists, and the keys to success of Japanese and hotel management; second, content analysis was conducted of Japanese online reviews to compare satisfaction and dissatisfaction with hotel attributes. ER -