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A publicação pode ser exportada nos seguintes formatos: referência da APA (American Psychological Association), referência do IEEE (Institute of Electrical and Electronics Engineers), BibTeX e RIS.

Exportar Referência (APA) 
Bianchi, I., Galguinho, A., Shurenov, N., Tovma, N. & Pereira, R. (2024). Towards the path of process digitalization: A systematic literature review. International Journal of Service Science, Management, Engineering, and Technology. 15 (1)
Exportar Referência (IEEE) 
I. Bianchi et al.,  "Towards the path of process digitalization: A systematic literature review", in Int. Journal of Service Science, Management, Engineering, and Technology, vol. 15, no. 1, 2024
Exportar BibTeX 
@article{bianchi2024_1782055822506,
	author = "Bianchi, I. and Galguinho, A. and Shurenov, N. and Tovma, N. and Pereira, R.",
	title = "Towards the path of process digitalization: A systematic literature review",
	journal = "International Journal of Service Science, Management, Engineering, and Technology",
	year = "2024",
	volume = "15",
	number = "1",
	doi = "10.4018/IJSSMET.358052",
	url = "https://www.igi-global.com/gateway/journal/1132"
}
Exportar RIS 
TY  - JOUR
TI  - Towards the path of process digitalization: A systematic literature review
T2  - International Journal of Service Science, Management, Engineering, and Technology
VL  - 15
IS  - 1
AU  - Bianchi, I.
AU  - Galguinho, A.
AU  - Shurenov, N.
AU  - Tovma, N.
AU  - Pereira, R.
PY  - 2024
SN  - 1947-959X
DO  - 10.4018/IJSSMET.358052
UR  - https://www.igi-global.com/gateway/journal/1132
AB  - Organizations continue to have difficulty achieving the full potential of digital transformation (DT). DT can be conceived as a process of change in the business model, driven by digital innovation and the intensive use of ICTs to add value to the customer, processes and the business itself in way to change, threaten or complement the market. This research aims to review the literature on digital transformation and create a framework for the description of its benefits, challenges, critical success factors, and digital technologies. The framework was developed from a set of 112 articles retrieved by a systematic literature review that underwent bibliometric analysis. The most frequently cited technologies were cloud computing, artificial intelligence, the Internet of Things, and Big Data. Their impact on organizations' processes is discussed. Agility is the critical factor that stood out from the rest. The main benefit identified was innovation. The main challenges identified were resistance to change and a lack of skills. The framework helps better predict how internal processes will be affected by digital transformation.
ER  -