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Andrade, M. A. P. & Teodoro, M. F. (2024). Portuguese service electricity continuity indicators: Quality service evaluation. In Martin Golubitsky, Walter Lacarnobara, Carla M.A. Pinto, Lurdes Babo, Jorge Mendonça, Fernando Carvalho, Rui Rocha (Ed.), International Conference on Mathematical Analysis and Applications in Science and Engineering –ICMASC’24: Book of abstracts. (pp. 151-152).:  ISEP - Instituto Superior de Engenharia do Porto.

M. A. Andrade and M. F. Teodoro,  "Portuguese service electricity continuity indicators: Quality service evaluation", in Int. Conf. on Mathematical Analysis and Applications in Science and Engineering –ICMASC’24: Book of abstracts, Martin Golubitsky, Walter Lacarnobara, Carla M.A. Pinto, Lurdes Babo, Jorge Mendonça, Fernando Carvalho, Rui Rocha, Ed.,  ISEP - Instituto Superior de Engenharia do Porto, 2024, pp. 151-152

@inproceedings{andrade2024_1764931427708,
	author = "Andrade, M. A. P. and Teodoro, M. F.",
	title = "Portuguese service electricity continuity indicators: Quality service evaluation",
	booktitle = "International Conference on Mathematical Analysis and Applications in Science and Engineering –ICMASC’24: Book of abstracts",
	year = "2024",
	editor = "Martin Golubitsky, Walter Lacarnobara, Carla M.A. Pinto, Lurdes Babo, Jorge Mendonça, Fernando Carvalho, Rui Rocha",
	volume = "",
	number = "",
	series = "",
	pages = "151-152",
	publisher = " ISEP - Instituto Superior de Engenharia do Porto",
	address = "",
	organization = "",
	url = "https://www2.isep.ipp.pt/icmasc/"
}

TY  - CPAPER
TI  - Portuguese service electricity continuity indicators: Quality service evaluation
T2  - International Conference on Mathematical Analysis and Applications in Science and Engineering –ICMASC’24: Book of abstracts
AU  - Andrade, M. A. P.
AU  - Teodoro, M. F.
PY  - 2024
SP  - 151-152
UR  - https://www2.isep.ipp.pt/icmasc/
AB  - Supply disturbances could be detrimental to some customers, such as in some
industries, where these types of disruptions can represent a serious cost. Productivity and
competitiveness in manufacturing and service industries increasingly depend on the quality
of electricity supply and are also dependent on the good efficiency of continuity indicators.
After initially monitoring its indicators in 2001, Portugal introduced a continuity of supply
incentive regime in 2003. Since the introduction of the regime, indicators have consistently
improved over the years, which pressures a constant improvement of the service related to
client satisfaction. Recently, the frequency and duration of continuity service indicators
were considered by the authors to study the quality of service in Portugal’s mainland in the
period of 2014 up to 2022 where a two–way analysis of variance (ANOVA) was performed
aiming to evaluate the existence of differences between two factors: quality service regulation
(QSR) zones and municipality code. The results pointed to the need to seek a more accurate
analysis for each of the variables that represent continuity indicators. As a continuation of
the previous work, and with such purpose, the authors transformed the already considered
variables so they could get adequate validation during the residuals analysis. Suitable results
were obtained and discussed. Service continuity, as measured by the frequency and
duration of electricity supply interruptions, stands as a key determinant of service quality in
electric utilities. Ensuring high service continuity not only upholds customer trust but also
aligns with governmental regulations. The repercussions of frequent or prolonged outages
are multifaceted, ranging from inconvenience to customers to diminished productivity in
commercial and industrial sectors, and even potential public safety risks. The insights met
from this study offer a fresh perspective on interpreting the dataset, suggesting both vertical
and horizontal interpretations. Vertically, the QSR zone factor offers a broad nationwide
view, while horizontally, the municipality code factor allows for nuanced exploration within
specific QSR zones. Future research could explore a deeper understanding of the interplay
between these factors and explore innovative strategies to further improve service continuity
in the electric utility sector.
ER  -