Exportar Publicação

A publicação pode ser exportada nos seguintes formatos: referência da APA (American Psychological Association), referência do IEEE (Institute of Electrical and Electronics Engineers), BibTeX e RIS.

Exportar Referência (APA) 
Faustino, J., Pereira, R., Mira da Silva, M., Adriano, D. & Camargo, V. (2025). The impact of DevOps in IT service management: A multi-case study. Journal of Global Information Management. 33 (1)
Exportar Referência (IEEE) 
J. Faustino et al.,  "The impact of DevOps in IT service management: A multi-case study", in Journal of Global Information Management, vol. 33, no. 1, 2025
Exportar BibTeX 
@article{faustino2025_1777250754715,
	author = "Faustino, J. and Pereira, R. and Mira da Silva, M. and Adriano, D. and Camargo, V.",
	title = "The impact of DevOps in IT service management: A multi-case study",
	journal = "Journal of Global Information Management",
	year = "2025",
	volume = "33",
	number = "1",
	doi = "10.4018/jgim.392902",
	url = "https://www.igi-global.com/gateway/journal/1070"
}
Exportar RIS 
TY  - JOUR
TI  - The impact of DevOps in IT service management: A multi-case study
T2  - Journal of Global Information Management
VL  - 33
IS  - 1
AU  - Faustino, J.
AU  - Pereira, R.
AU  - Mira da Silva, M.
AU  - Adriano, D.
AU  - Camargo, V.
PY  - 2025
SN  - 1062-7375
DO  - 10.4018/jgim.392902
UR  - https://www.igi-global.com/gateway/journal/1070
AB  - In today's dynamic environment, IT departments are critical to organizational success, supporting business units through IT services managed with frameworks like ITIL. IT is occasionally seen as an impediment due to bureaucratic ITIL processes, causing a delay to the quick adaptation to market changes. The DevOps culture was introduced to increase the collaboration between development and operations teams, promoting high-quality software delivery while guaranteeing the system stability. This research explores integrating DevOps within an ITIL-based environment, focusing on the impact on Incident, Problem, and Change Management processes. Case studies show that DevOps improves communication, feedback, and automation, significantly enhancing Incident and Problem Management. In contrast, automation is the key to optimising Change Management, reducing errors, and boosting delivery quality.
ER  -