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Export Reference (APA) 
Marques, S., Cardoso, M. & Palma, A. (2013). Environmental factors and satisfaction in a specialty store. International Review of Retail, Distribution and Consumer Research. 23 (4), 456-474
Export Reference (IEEE) 
S. M. Marques et al.,  "Environmental factors and satisfaction in a specialty store", in Int. Review of Retail, Distribution and Consumer Research, vol. 23, no. 4, pp. 456-474, 2013
Export BibTeX 
@article{marques2013_1716210184898,
	author = "Marques, S. and Cardoso, M. and Palma, A.",
	title = "Environmental factors and satisfaction in a specialty store",
	journal = "International Review of Retail, Distribution and Consumer Research",
	year = "2013",
	volume = "23",
	number = "4",
	doi = "10.1080/09593969.2013.785442",
	pages = "456-474",
	url = "http://www.tandfonline.com/doi/abs/10.1080/09593969.2013.785442"
}
Export RIS 
TY  - JOUR
TI  - Environmental factors and satisfaction in a specialty store
T2  - International Review of Retail, Distribution and Consumer Research
VL  - 23
IS  - 4
AU  - Marques, S.
AU  - Cardoso, M.
AU  - Palma, A.
PY  - 2013
SP  - 456-474
SN  - 0959-3969
DO  - 10.1080/09593969.2013.785442
UR  - http://www.tandfonline.com/doi/abs/10.1080/09593969.2013.785442
AB  - Given the intense competition experienced in the sector, retailers have been designing strategies to create an environment conducive to consumer satisfaction and purchase, particularly in supermarkets and hypermarkets. This paper develops a conceptualization of customer satisfaction based on field data collected in a specialty store, focusing on the relative importance of the environmental factors on satisfaction. The results show that the most important environmental determinant of customer satisfaction is the variety of products. The help from employees, lighting, layout and design also stand out from the set of stimuli considered.
ER  -