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A publicação pode ser exportada nos seguintes formatos: referência da APA (American Psychological Association), referência do IEEE (Institute of Electrical and Electronics Engineers), BibTeX e RIS.

Exportar Referência (APA) 
Madalena Pita & Kalakou, S. (2026). Citizens' Perceptions and Acceptance of Drone Delivery Services. In HCI International 2025 – Late Breaking Papers.  Lecture Notes in Computer Science. (pp. 60-77).
Exportar Referência (IEEE) 
M. Pita and S. Kalakou,  "Citizens' Perceptions and Acceptance of Drone Delivery Services", in HCI Int. 2025 – Late Breaking Papers.  Lecture Notes in Computer Science, 2026, vol. 16343, pp. 60-77
Exportar BibTeX 
@inproceedings{pita2026_1772862087393,
	author = "Madalena Pita and Kalakou, S.",
	title = "Citizens' Perceptions and Acceptance of Drone Delivery Services",
	booktitle = "HCI International 2025 – Late Breaking Papers.  Lecture Notes in Computer Science",
	year = "2026",
	editor = "",
	volume = "16343",
	number = "",
	series = "",
	doi = "10.1007/978-3-032-13167-6_5",
	pages = "60-77",
	publisher = "",
	address = "",
	organization = ""
}
Exportar RIS 
TY  - CPAPER
TI  - Citizens' Perceptions and Acceptance of Drone Delivery Services
T2  - HCI International 2025 – Late Breaking Papers.  Lecture Notes in Computer Science
VL  - 16343
AU  - Madalena Pita
AU  - Kalakou, S.
PY  - 2026
SP  - 60-77
SN  - 0302-9743
DO  - 10.1007/978-3-032-13167-6_5
AB  - As e-commerce expands rapidly, companies seek solutions to inefficiencies in last-mile logistics, with drone delivery services emerging as a potential answer. This study explores how awareness impacts consumer perceptions and acceptance of drone delivery services while exploring the relatively underexplored impact on corporate reputation. Based on survey data from 229 residents of Lisbon, the study investigates three key areas: (1) how demographic factors such as age, gender, education, and income influence perceptions of drone delivery benefits and concerns; (2) how online shopping behaviour shapes these perceptions; and (3) how awareness of drone delivery services affects both consumer attitudes and company reputation. The findings indicate that younger consumers are more favourable toward drone delivery, particularly regarding its environmental impact and efficiency, while older respondents are more sceptical. Frequent online shoppers view drone services as operational improvements, though concerns about reliability and costs remain. Awareness is critical in shaping positive perceptions of drone delivery and enhancing a company’s reputation as innovative and trustworthy. This research provides strategic insights for companies, suggesting that raising awareness, addressing operational concerns, and targeting younger consumers can improve both acceptance and corporate reputation.
ER  -