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Portela, S. & Menezes, R. (2012). A Semi-Markov Model of Customer Lifetime in the Portuguese Fixed Telecommunications Industry. Global Business Development Institute (GBDI) International Conference.
S. M. Portela and R. M. Menezes, "A Semi-Markov Model of Customer Lifetime in the Portuguese Fixed Telecommunications Industry", in Global Business Development Institute (GBDI) Int. Conf., Las Vegas, 2012
@misc{portela2012_1732198460841, author = "Portela, S. and Menezes, R.", title = "A Semi-Markov Model of Customer Lifetime in the Portuguese Fixed Telecommunications Industry", year = "2012", howpublished = "Digital", url = "" }