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Portela, S. & Menezes, R. (2012). A Semi-Markov Model of Customer Lifetime in the Portuguese Fixed Telecommunications Industry. 3rd International Workshop on Statistical Physics and Mathematics for Complex Systems.
S. M. Portela and R. M. Menezes, "A Semi-Markov Model of Customer Lifetime in the Portuguese Fixed Telecommunications Industry", in 3rd Int. Workshop on Statistical Physics and Mathematics for Complex Systems, Kazan, 2012
@misc{portela2012_1732197560251, author = "Portela, S. and Menezes, R.", title = "A Semi-Markov Model of Customer Lifetime in the Portuguese Fixed Telecommunications Industry", year = "2012", howpublished = "Digital", url = "" }