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The publication can be exported in the following formats: APA (American Psychological Association) reference format, IEEE (Institute of Electrical and Electronics Engineers) reference format, BibTeX and RIS.

Export Reference (APA) 
Portela, S. & Menezes, R. (2012). A Semi-Markov Model of Customer Lifetime in the Portuguese Fixed Telecommunications Industry. 3rd International Workshop on Statistical Physics and Mathematics for Complex Systems.
Export Reference (IEEE) 
S. M. Portela and R. M. Menezes,  "A Semi-Markov Model of Customer Lifetime in the Portuguese Fixed Telecommunications Industry", in 3rd Int. Workshop on Statistical Physics and Mathematics for Complex Systems, Kazan, 2012
Export BibTeX 
@misc{portela2012_1765581295383,
	author = "Portela, S. and Menezes, R.",
	title = "A Semi-Markov Model of Customer Lifetime in the Portuguese Fixed Telecommunications Industry",
	year = "2012",
	howpublished = "Digital",
	url = ""
}
Export RIS 
TY  - CPAPER
TI  - A Semi-Markov Model of Customer Lifetime in the Portuguese Fixed Telecommunications Industry
T2  - 3rd International Workshop on Statistical Physics and Mathematics for Complex Systems
AU  - Portela, S.
AU  - Menezes, R.
PY  - 2012
CY  - Kazan
ER  -