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The publication can be exported in the following formats: APA (American Psychological Association) reference format, IEEE (Institute of Electrical and Electronics Engineers) reference format, BibTeX and RIS.

Export Reference (APA) 
Cardoso, E., Borges, H., Martinho, T., Cavaco, J. & Costa, C. (2012). IT service management using the ITIL® framework: the experience of ISCTE  University Institute of Lisbon. In 18th International Conference of European University Information Systems (EUNIS 2012). (pp. 0-0). Vila Real, Portugal
Export Reference (IEEE) 
E. A. Cardoso et al.,  "IT service management using the ITIL® framework: the experience of ISCTE  University Institute of Lisbon", in 18th Int. Conf. of European University Information Systems (EUNIS 2012), Vila Real, Portugal, 2012, pp. 0-0
Export BibTeX 
@inproceedings{cardoso2012_1764958076601,
	author = "Cardoso, E. and Borges, H. and Martinho, T. and Cavaco, J. and Costa, C.",
	title = "IT service management using the ITIL® framework: the experience of ISCTE  University Institute of Lisbon",
	booktitle = "18th International Conference of European University Information Systems (EUNIS 2012)",
	year = "2012",
	editor = "",
	pages = "0-0",
	publisher = "",
	address = "Vila Real, Portugal",
	organization = "European University Information Systems (EUNIS)",
	url = ""
}
Export RIS 
TY  - CPAPER
TI  - IT service management using the ITIL® framework: the experience of ISCTE  University Institute of Lisbon
T2  - 18th International Conference of European University Information Systems (EUNIS 2012)
AU  - Cardoso, E.
AU  - Borges, H.
AU  - Martinho, T.
AU  - Cavaco, J.
AU  - Costa, C.
PY  - 2012
SP  - 0-0
CY  - Vila Real, Portugal
ER  -