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Cardoso, E., Borges, H., Martinho, T., Cavaco, J. & Costa, C. (2012). IT service management using the ITIL® framework: the experience of ISCTE University Institute of Lisbon. 18th International Conference of European University Information Systems (EUNIS 2012).
E. A. Cardoso et al., "IT service management using the ITIL® framework: the experience of ISCTE University Institute of Lisbon", in 18th Int. Conf. of European University Information Systems (EUNIS 2012), Vila Real, Portugal, 2012
@misc{cardoso2012_1714860052950, author = "Cardoso, E. and Borges, H. and Martinho, T. and Cavaco, J. and Costa, C.", title = "IT service management using the ITIL® framework: the experience of ISCTE University Institute of Lisbon", year = "2012", howpublished = "Digital", url = "http://www.eunis.pt" }
TY - CPAPER TI - IT service management using the ITIL® framework: the experience of ISCTE University Institute of Lisbon T2 - 18th International Conference of European University Information Systems (EUNIS 2012) AU - Cardoso, E. AU - Borges, H. AU - Martinho, T. AU - Cavaco, J. AU - Costa, C. PY - 2012 CY - Vila Real, Portugal UR - http://www.eunis.pt ER -