Export Publication

The publication can be exported in the following formats: APA (American Psychological Association) reference format, IEEE (Institute of Electrical and Electronics Engineers) reference format, BibTeX and RIS.

Export Reference (APA) 
Cardoso, E., Borges, H., Martinho, T., Cavaco, J. & Costa, C. (2012). IT service management using the ITIL® framework: the experience of ISCTE  University Institute of Lisbon. 18th International Conference of European University Information Systems (EUNIS 2012).
Export Reference (IEEE) 
E. A. Cardoso et al.,  "IT service management using the ITIL® framework: the experience of ISCTE  University Institute of Lisbon", in 18th Int. Conf. of European University Information Systems (EUNIS 2012), Vila Real, Portugal, 2012
Export BibTeX 
@misc{cardoso2012_1764954240893,
	author = "Cardoso, E. and Borges, H. and Martinho, T. and Cavaco, J. and Costa, C.",
	title = "IT service management using the ITIL® framework: the experience of ISCTE  University Institute of Lisbon",
	year = "2012",
	howpublished = "Digital",
	url = "http://www.eunis.pt"
}
Export RIS 
TY  - CPAPER
TI  - IT service management using the ITIL® framework: the experience of ISCTE  University Institute of Lisbon
T2  - 18th International Conference of European University Information Systems (EUNIS 2012)
AU  - Cardoso, E.
AU  - Borges, H.
AU  - Martinho, T.
AU  - Cavaco, J.
AU  - Costa, C.
PY  - 2012
CY  - Vila Real, Portugal
UR  - http://www.eunis.pt
ER  -