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Azevedo, P. S., Azevedo, C. & Romão, M. (2013). ERP systems in the hospitality industry: Value creation and critical success factors. In Siringoringo, H., Laureano, R. M. S., and Rosa, Á. A. (Ed.), Proceedings of the 5th Global Management Conference on Managing Globalization in Times of Economic Crisis. (pp. 413). Lisboa: ISCTE-IUL.

P. S. Azevedo et al.,  "ERP systems in the hospitality industry: Value creation and critical success factors", in Proc. of the 5th Global Management Conf. on Managing Globalization in Times of Economic Crisis, Siringoringo, H., Laureano, R. M. S., and Rosa, Á. A., Ed., Lisboa, ISCTE-IUL, 2013, pp. 413

@inproceedings{azevedo2013_1775859558267,
	author = "Azevedo, P. S. and Azevedo, C. and Romão, M.",
	title = "ERP systems in the hospitality industry: Value creation and critical success factors",
	booktitle = "Proceedings of the 5th Global Management Conference on Managing Globalization in Times of Economic Crisis",
	year = "2013",
	editor = "Siringoringo, H., Laureano, R. M. S., and Rosa, Á. A.",
	volume = "",
	number = "",
	series = "",
	pages = "413",
	publisher = "ISCTE-IUL",
	address = "Lisboa",
	organization = "Global Academic Network & ISCTE-IUL",
	url = "http://hdl.handle.net/10071/4927"
}

TY  - CPAPER
TI  - ERP systems in the hospitality industry: Value creation and critical success factors
T2  - Proceedings of the 5th Global Management Conference on Managing Globalization in Times of Economic Crisis
AU  - Azevedo, P. S.
AU  - Azevedo, C.
AU  - Romão, M.
PY  - 2013
SP  - 413
CY  - Lisboa
UR  - http://hdl.handle.net/10071/4927
AB  - The purpose of this paper is to highlight factors that may be considered critical to
successful use of ERP (Enterprise Resource Planning) systems in the hospitality
industry, in particular those that seem to be limiting a broader usage of these systems in
this industry. The paper also contributes to the understanding of how ERP systems may
create value to these industry´s businesses. This is done through a reference model,
providing the framework to understand how the current vendor´s offer fits into the
business needs of this industry.
ER  -