Export Publication

Gomes, J., Romão, M. & Caldeira, M. (2013). Linking Benefits to Balanced Scorecard Strategy Map. In Advances in Intelligent Systems and Computing (Ed.), WorldCIST'13 - The 2013 World Conference on Information Systems and Technologies. Olhão - Algarve

J. Gomes et al.,  "Linking Benefits to Balanced Scorecard Strategy Map", in WorldCIST'13 - The 2013 World Conf. on Information Systems and Technologies, Advances in Intelligent Systems and Computing, Ed., Olhão - Algarve, 2013

@inproceedings{gomes2013_1716063405454,
	author = "Gomes, J. and Romão, M. and Caldeira, M.",
	title = "Linking Benefits to Balanced Scorecard Strategy Map",
	booktitle = "WorldCIST'13 - The 2013 World Conference on Information Systems and Technologies",
	year = "2013",
	editor = "Advances in Intelligent Systems and Computing",
	volume = "",
	publisher = "",
	address = "Olhão - Algarve",
	organization = "",
	url = ""
}

TY  - CPAPER
TI  - Linking Benefits to Balanced Scorecard Strategy Map
T2  - WorldCIST'13 - The 2013 World Conference on Information Systems and Technologies
AU  - Gomes, J.
AU  - Romão, M.
AU  - Caldeira, M.
PY  - 2013
CY  - Olhão - Algarve
AB  - Many organizations today need to deliver more complex products and services in a better,
faster, and cheaper way. The business problems that some companies address require enterprisewide
solutions that call for an integrated approach and an effective management of organizational
resources to achieve business objectives with an acceptable level of risk. A maturity model is a
process improvement approach that provides organizations with the essential elements of
effective change. It can be used to guide process improvement across a project, a division, or an
entire organization. Maturity models help integrate traditionally separate organizational
functions, set process improvement goals and priorities, provide guidance for quality processes,
and provide benchmark for appraising current processes outcomes. The benefits management
approach emerges as a complement to traditional management practices and proposes a
continuous mapping of benefits, implementing and monitoring intermediate results. Benefits
management reinforces the distinction between project results and business benefits. Based on a
case study the authors show how a set of business objectives can be obtained from identifying,
structuring and monitoring business benefits, supported by information technology enablers and
organizational transformations, and as a result of a certain maturity level. The authors also state
that the main focus of an investment success lies not only in technology implementation, but
mainly in changes in organizational performance and business efficiency by means of improved
processes and modifications in the way the work is done. We emphasize that the integration
between a Maturity Model and a Benefits Management approach can increase the effectiveness of
projects, programs or portfolios outcomes.
Besides, this linkage can also improve decisionmakers
confidence that the investments done match the desired maturity stages and will then,
with more probability, collect more value for businesses.
ER  -