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Junça Silva, A., Caetano, António & Rueff-Lopes, R. (2013). The impact of customers’ behaviors on employees’ emotions, performance, and cardiovascular health. 16th European Congress on Work and Organizational Psychology.
A. L. Silva et al., "The impact of customers’ behaviors on employees’ emotions, performance, and cardiovascular health", in 16th European Congr. on Work and Organizational Psychology, 2013
@misc{silva2013_1732357218331, author = "Junça Silva, A. and Caetano, António and Rueff-Lopes, R.", title = "The impact of customers’ behaviors on employees’ emotions, performance, and cardiovascular health", year = "2013", howpublished = "Outro", url = "" }