Exportar Publicação

A publicação pode ser exportada nos seguintes formatos: referência da APA (American Psychological Association), referência do IEEE (Institute of Electrical and Electronics Engineers), BibTeX e RIS.

Exportar Referência (APA) 
Martins, A., Crespo de Carvalho, J. & Ramos, T. (2014). Assessing obstetrics perceived service quality at a public hospital. Journal of Global Strategic Management. 8 (1), 16-25
Exportar Referência (IEEE) 
A. L. Martins et al.,  "Assessing obstetrics perceived service quality at a public hospital", in Journal of Global Strategic Management, vol. 8, no. 1, pp. 16-25, 2014
Exportar BibTeX 
@article{martins2014_1734532031343,
	author = "Martins, A. and Crespo de Carvalho, J. and Ramos, T.",
	title = "Assessing obstetrics perceived service quality at a public hospital",
	journal = "Journal of Global Strategic Management",
	year = "2014",
	volume = "8",
	number = "1",
	doi = "10.20460/jgsm.2014815649",
	pages = "16-25",
	url = "http://www.isma.info/category/1-jsgm"
}
Exportar RIS 
TY  - JOUR
TI  - Assessing obstetrics perceived service quality at a public hospital
T2  - Journal of Global Strategic Management
VL  - 8
IS  - 1
AU  - Martins, A.
AU  - Crespo de Carvalho, J.
AU  - Ramos, T.
PY  - 2014
SP  - 16-25
SN  - 1307-6205
DO  - 10.20460/jgsm.2014815649
UR  - http://www.isma.info/category/1-jsgm
AB  - Assessing service quality has become a major issue in the healthcare sector. Although direct evaluation has already taken place, literature is scarce in terms of the impact the distance covered by the user has on perceived service quality. The aim of this study was to assess the influence distance has on perceived service quality when no similar service alternatives are available. The Servperf instrument was used to collect data. All women who delivered babies in autumn 2011 were respondents to the questionnaire. Exploratory analysis was used to test research hypotheses. Cronbach’s alphas were computed to assess internal consistency. Findings show that Assurance is the quality dimension that contributes the most to patients’ perceived service quality and Tangibles is the one that contributes the least. It was also possible to conclude that the distance the patient has to cover to be served and its educational level influence patients’ perception of the service provided
ER  -