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The publication can be exported in the following formats: APA (American Psychological Association) reference format, IEEE (Institute of Electrical and Electronics Engineers) reference format, BibTeX and RIS.

Export Reference (APA) 
Carvalho, M., Menezes, J. & Caroline Dominguez (2014). Negative critical incidents in academic libraries: an exploratory case study in the UTAD library. Contemporary Issues in Tourism & Management Studies (Chapter II - Management) (pp. 235?246).
Export Reference (IEEE) 
M. Carvalho et al.,  "Negative critical incidents in academic libraries: an exploratory case study in the UTAD library", in Contemporary Issues in Tourism & Management Studies (Chapter II - Management), 2014, vol. 5, pp. 235-246
Export BibTeX 
@inproceedings{carvalho2014_1789286251871,
	author = "Carvalho, M. and Menezes, J. and Caroline Dominguez",
	title = "Negative critical incidents in academic libraries: an exploratory case study in the UTAD library",
	booktitle = "Contemporary Issues in Tourism & Management Studies (Chapter II - Management)",
	year = "2014",
	editor = "",
	volume = "5",
	pages = "235-246",
	publisher = "",
	address = "",
	organization = "",
	url = ""
}
Export RIS 
TY  - CPAPER
TI  - Negative critical incidents in academic libraries: an exploratory case study in the UTAD library
T2  - Contemporary Issues in Tourism & Management Studies (Chapter II - Management)
VL  - 5
AU  - Carvalho, M.
AU  - Menezes, J.
AU  - Caroline Dominguez
PY  - 2014
SP  - 235-246
ER  -