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Brochado, F. & Brochado, A. (2014). Using HEdPERF to assess service quality assessment in higher education. In TMS Algarve 2014: Management studies international conference. (pp. 443-456). Olhão: UA.
F. J. Brochado and A. M. Brochado, "Using HEdPERF to assess service quality assessment in higher education", in TMS Algarve 2014: Management studies international conference, Olhão, UA, 2014, pp. 443-456
@inproceedings{brochado2014_1765835390523,
author = "Brochado, F. and Brochado, A.",
title = "Using HEdPERF to assess service quality assessment in higher education",
booktitle = "TMS Algarve 2014: Management studies international conference",
year = "2014",
editor = "",
volume = "",
number = "",
series = "",
pages = "443-456",
publisher = "UA",
address = "Olhão",
organization = "Universidade do Algarve",
url = "http://www.esght.ualg.pt/tms2014/index.php/TMS2014/TMS2014"
}
TY - CPAPER TI - Using HEdPERF to assess service quality assessment in higher education T2 - TMS Algarve 2014: Management studies international conference AU - Brochado, F. AU - Brochado, A. PY - 2014 SP - 443-456 CY - Olhão UR - http://www.esght.ualg.pt/tms2014/index.php/TMS2014/TMS2014 ER -
English