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A publicação pode ser exportada nos seguintes formatos: referência da APA (American Psychological Association), referência do IEEE (Institute of Electrical and Electronics Engineers), BibTeX e RIS.

Exportar Referência (APA) 
Leon-Perez, J. M., Notelaers, G. & Leon-Rubio, J. M. (2016). Assessing the effectiveness of conflict management training in a health sector organisation: evidence from subjective and objective indicators. European Journal of Work and Organizational Psychology. 25 (1), 1-12
Exportar Referência (IEEE) 
J. M. Pérez et al.,  "Assessing the effectiveness of conflict management training in a health sector organisation: evidence from subjective and objective indicators", in European Journal of Work and Organizational Psychology, vol. 25, no. 1, pp. 1-12, 2016
Exportar BibTeX 
@article{pérez2016_1714308442749,
	author = "Leon-Perez, J. M. and Notelaers, G. and Leon-Rubio, J. M.",
	title = "Assessing the effectiveness of conflict management training in a health sector organisation: evidence from subjective and objective indicators",
	journal = "European Journal of Work and Organizational Psychology",
	year = "2016",
	volume = "25",
	number = "1",
	doi = "10.1080/1359432X.2015.1010520",
	pages = "1-12",
	url = "http://dx.doi.org/10.1080/1359432X.2015.1010520"
}
Exportar RIS 
TY  - JOUR
TI  - Assessing the effectiveness of conflict management training in a health sector organisation: evidence from subjective and objective indicators
T2  - European Journal of Work and Organizational Psychology
VL  - 25
IS  - 1
AU  - Leon-Perez, J. M.
AU  - Notelaers, G.
AU  - Leon-Rubio, J. M.
PY  - 2016
SP  - 1-12
SN  - 1359-432X
DO  - 10.1080/1359432X.2015.1010520
UR  - http://dx.doi.org/10.1080/1359432X.2015.1010520
AB  - The study assessed the effectiveness of an intervention for handling interpersonal conflicts at work. In contrast to the mainstream approach in the healthcare industry, which focuses on developing formal systems of conflict resolution, our intervention consisted of enhancing healthcare workers’ conflict management skills through training. A pre- and post-test non-equivalent comparison group design was used (intervention group = 258 workers; comparison group = 243 workers). Participants perceived that the training was successful in reducing the number and intensity of conflicts with co-workers, patients and patients’ relatives. Moreover, organisational indicators calculated on the basis of data obtained from Human Resources (HR) records show that the intervention was effective, insofar as the number of requests for third-party interventions to mediate conflicts at work, the number of patients’ complaints, and the level of absenteeism all decreased for trained workers, whereas workers from the comparison group exhibited no corresponding changes over time. In light of these results, this paper discusses the design of conflict management measures which could help improve both employees’ well-being and organisational productivity.
ER  -