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Export Reference (APA) 
Pires, A. R., Cociorva, A., Saraiva, M., Novas, J. C. & Rosa, A. (2013). Management of quality-related costs: the case of Portuguese companies. Total Quality Management and Business Excellence. 24 (7-8), 782-796
Export Reference (IEEE) 
A. R. Pires et al.,  "Management of quality-related costs: the case of Portuguese companies", in Total Quality Management and Business Excellence, vol. 24, no. 7-8, pp. 782-796, 2013
Export BibTeX 
@article{pires2013_1765580305066,
	author = "Pires, A. R. and Cociorva, A. and Saraiva, M. and Novas, J. C. and Rosa, A.",
	title = "Management of quality-related costs: the case of Portuguese companies",
	journal = "Total Quality Management and Business Excellence",
	year = "2013",
	volume = "24",
	number = "7-8",
	doi = "10.1080/14783363.2013.792993",
	pages = "782-796",
	url = "http://www.tandfonline.com/doi/abs/10.1080/14783363.2013.792993"
}
Export RIS 
TY  - JOUR
TI  - Management of quality-related costs: the case of Portuguese companies
T2  - Total Quality Management and Business Excellence
VL  - 24
IS  - 7-8
AU  - Pires, A. R.
AU  - Cociorva, A.
AU  - Saraiva, M.
AU  - Novas, J. C.
AU  - Rosa, A.
PY  - 2013
SP  - 782-796
SN  - 1478-3363
DO  - 10.1080/14783363.2013.792993
UR  - http://www.tandfonline.com/doi/abs/10.1080/14783363.2013.792993
AB  - The traditional view of quality-related costs (QRC) tries to justify investment in
prevention as a way to reduce the costs of failure. But this static view must counter
a more dynamic vision that fosters continuous improvement and assesses the costs
and benefits of implementing techniques and methods of quality management, such
as certification of ISO 9001systems. However, it is unknown whether such
companies are also engaged in the management of QRC arising from activities
undertaken, either at the level of monitoring, or coming from failures, and if such
organisations verify (or not) the recovery of investments in quality. In this sense, the
present article aims to provide insight into the procedures adopted by Portuguese
companies in managing QRC, and to assess the extent to which management reports
allow the analysis of quality costs and contribute to the related planning and control
activities. The results of this study showed that there is hardly any assent to the
implementation of formal mechanisms for planning and control of QRC, and to the
explicit identification and segregation of those costs in management reports.
ER  -