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Export Reference (APA) 
Martins, A. & Crespo de Carvalho, J. (2015). The dynamics of the entities in the judicial system – their perceived value. EurOMA 2015 - Operations management for sustainable competitiveness.
Export Reference (IEEE) 
A. L. Martins and J. L. Carvalho,  "The dynamics of the entities in the judicial system – their perceived value", in EurOMA 2015 - Operations management for sustainable competitiveness, Neuchatel, 2015
Export BibTeX 
@misc{martins2015_1765612858194,
	author = "Martins, A. and Crespo de Carvalho, J.",
	title = "The dynamics of the entities in the judicial system – their perceived value",
	year = "2015",
	howpublished = "Digital",
	url = ""
}
Export RIS 
TY  - CPAPER
TI  - The dynamics of the entities in the judicial system – their perceived value
T2  - EurOMA 2015 - Operations management for sustainable competitiveness
AU  - Martins, A.
AU  - Crespo de Carvalho, J.
PY  - 2015
CY  - Neuchatel
AB  - The judicial system is bases on a network of entities. These entities influence/restrain
the value provided to customers. This research aimed at identifying if customers
perceive the same constraints in the judicial system as the court and to provide
suggestions to increase that perceived value. Only the civil process was analysed. A
focus group and a Delphi method were used. Findings show discrepancies between the
internal and external perspectives of the judicial system and that the external perspective
is mainly focused on issues in the judicial system outside the court. Recommendations
to improve perceived value are provided.
ER  -