Exportar Publicação

A publicação pode ser exportada nos seguintes formatos: referência da APA (American Psychological Association), referência do IEEE (Institute of Electrical and Electronics Engineers), BibTeX e RIS.

Exportar Referência (APA) 
Martins, A. & Crespo de Carvalho, J. (2005). CREATING VALUE IN A SERVICES SUPPLY CHAIN. 10th International Symposiumon Logistics . 708-713
Exportar Referência (IEEE) 
A. L. Martins and J. L. Carvalho,  "CREATING VALUE IN A SERVICES SUPPLY CHAIN", in 10th Int. Symp.on Logistics , Lisboa, pp. 708-713, 2005
Exportar BibTeX 
@misc{martins2005_1734531256866,
	author = "Martins, A. and Crespo de Carvalho, J.",
	title = "CREATING VALUE IN A SERVICES SUPPLY CHAIN",
	year = "2005",
	howpublished = "Impresso",
	url = ""
}
Exportar RIS 
TY  - CPAPER
TI  - CREATING VALUE IN A SERVICES SUPPLY CHAIN
T2  - 10th International Symposiumon Logistics 
AU  - Martins, A.
AU  - Crespo de Carvalho, J.
PY  - 2005
SP  - 708-713
CY  - Lisboa
AB  - Value creation is the basis for competition. Both service providers and manufactures must continuously adjust their offers to their customers’ specific needs. Public services are no different from other service providers in terms of need for value creation. The purpose of this paper is discussing the concept of value in terms of services, focussed on  the court services. The court process will be mapped and bottlenecks will be identified. Two Portuguese Courts of First Instance will be used as case studies. Statistics will be used to compare data from 198 court cases. Results show that courts need to improve employees’ expertise, increase of the number of courtrooms, and redefine judge evaluation criteria in order to improve value for their customers. Limitations and topics for further research are discussed and identified.
ER  -