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Brochado, A. (2017). Management perception of service quality. In Saurabh Kumar Dixit (Ed.), Handbook of Consumer Behaviour in Hospitality and Tourism. --: Routledge.
A. M. Brochado, "Management perception of service quality", in Handbook of Consumer Behaviour in Hospitality and Tourism, Saurabh Kumar Dixit, Ed., --, Routledge, 2017
@incollection{brochado2017_1734884002590, author = "Brochado, A.", title = "Management perception of service quality", chapter = "", booktitle = "Handbook of Consumer Behaviour in Hospitality and Tourism", year = "2017", volume = "", series = "", edition = "", publisher = "Routledge", address = "--" }