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A publicação pode ser exportada nos seguintes formatos: referência da APA (American Psychological Association), referência do IEEE (Institute of Electrical and Electronics Engineers), BibTeX e RIS.

Exportar Referência (APA)
Rama, M. C. R., García, J. A., Saraiva, M. & Pires, A. R. (2017). Influence of quality on employee results: the case of rural accommodations in Spain. Total Quality Management and Business Excellence. 28 (13-14), 1489-1508
Exportar Referência (IEEE)
M. D. Rama et al.,  "Influence of quality on employee results: the case of rural accommodations in Spain", in Total Quality Management and Business Excellence, vol. 28, no. 13-14, pp. 1489-1508, 2017
Exportar BibTeX
@article{rama2017_1618116349528,
	author = "Rama, M. C. R. and García, J. A. and Saraiva, M. and Pires, A. R.",
	title = "Influence of quality on employee results: the case of rural accommodations in Spain",
	journal = "Total Quality Management and Business Excellence",
	year = "2017",
	volume = "28",
	number = "13-14",
	doi = "10.1080/14783363.2016.1150171",
	pages = "1489-1508",
	url = "http://www.tandfonline.com/doi/full/10.1080/14783363.2016.1150171"
}
Exportar RIS
TY  - JOUR
TI  - Influence of quality on employee results: the case of rural accommodations in Spain
T2  - Total Quality Management and Business Excellence
VL  - 28
IS  - 13-14
AU  - Rama, M. C. R.
AU  - García, J. A.
AU  - Saraiva, M.
AU  - Pires, A. R.
PY  - 2017
SP  - 1489-1508
SN  - 1478-3363
DO  - 10.1080/14783363.2016.1150171
UR  - http://www.tandfonline.com/doi/full/10.1080/14783363.2016.1150171
AB  - Few studies have analysed the effect of the critical factors of quality results on employees in the services sector and, more specifically, in the tourism sector. This work studies the rural accommodation sector in order to provide facility managers with the critical factors on which to focus their efforts towards increasing their employees’ job satisfaction. The data obtained from 100 rural accommodations in Spain are analysed and each of the measurement scales used are validated by exploratory and confirmatory factor analysis. The theoretical model proposed to analyse the relationship is estimated by applying Structural Equation Modelling (SEM). The research reveals that the factors to which greater attention should be paid in order to enhance employee results are quality policy and strategy and processes management, the latter being the criterion through which the rest of the critical factors perform. The greatest total effect derives from quality policy and strategy and leadership, indirect effect via the rest of the criteria. 
ER  -