Exportar Publicação

A publicação pode ser exportada nos seguintes formatos: referência da APA (American Psychological Association), referência do IEEE (Institute of Electrical and Electronics Engineers), BibTeX e RIS.

Exportar Referência (APA) 
Brochado, A., Rita, P. & Margarido, A. (2016). High tech meets high touch in upscale hotels. Journal of Hospitality and Tourism Technology. 7 (4), 347-365
Exportar Referência (IEEE) 
A. M. Brochado et al.,  "High tech meets high touch in upscale hotels", in Journal of Hospitality and Tourism Technology, vol. 7, no. 4, pp. 347-365, 2016
Exportar BibTeX 
@article{brochado2016_1732204902953,
	author = "Brochado, A. and Rita, P. and Margarido, A.",
	title = "High tech meets high touch in upscale hotels",
	journal = "Journal of Hospitality and Tourism Technology",
	year = "2016",
	volume = "7",
	number = "4",
	doi = "10.1108/JHTT-07-2016-0038",
	pages = "347-365",
	url = "http://www.emeraldinsight.com/doi/abs/10.1108/JHTT-07-2016-0038"
}
Exportar RIS 
TY  - JOUR
TI  - High tech meets high touch in upscale hotels
T2  - Journal of Hospitality and Tourism Technology
VL  - 7
IS  - 4
AU  - Brochado, A.
AU  - Rita, P.
AU  - Margarido, A.
PY  - 2016
SP  - 347-365
SN  - 1757-9880
DO  - 10.1108/JHTT-07-2016-0038
UR  - http://www.emeraldinsight.com/doi/abs/10.1108/JHTT-07-2016-0038
AB  - Purpose: This paper presents an analysis of the impact of current technologies on customer experiences in upscale hotels and assesses the potential of the latest technologies for enhancing customers’ stay.
Design/methodology/approach: A two-step approach was applied in this study. The qualitative phase included an examination of upscale hotel websites, interviews with hotel managers and an internet search regarding the latest technological innovations in hotels. In the quantitative stage, a questionnaire was developed for hotel guests, generating a sample of 310 valid completed questionnaires. Findings: The results reveal that hotel guests value digital involvement in their hotel experience. Moreover, business travellers and younger generations give greater importance to latest technologies. Originality/value: This study analyses the most innovative technologies, providing guidance for hoteliers wishing to upgrade or implement new technologies. Based on the findings, hoteliers can achieve greater differentiation by offering the most important and latest technology to guests, enhancing their experience and attracting new customers, which can potentially lead to increased revenues. The study’s results are also important because they include the perceptions of both managers and customers.
ER  -