Exportar Publicação

A publicação pode ser exportada nos seguintes formatos: referência da APA (American Psychological Association), referência do IEEE (Institute of Electrical and Electronics Engineers), BibTeX e RIS.

Exportar Referência (APA) 
Brochado, A. & Rita, P. (2018). Exploring heterogeneity among backpackers in hostels. Current Issues in Tourism. 21 (13), 1502-1520
Exportar Referência (IEEE) 
A. M. Brochado and P. M. Rita,  "Exploring heterogeneity among backpackers in hostels", in Current Issues in Tourism, vol. 21, no. 13, pp. 1502-1520, 2018
Exportar BibTeX 
@article{brochado2018_1714250863376,
	author = "Brochado, A. and Rita, P.",
	title = "Exploring heterogeneity among backpackers in hostels",
	journal = "Current Issues in Tourism",
	year = "2018",
	volume = "21",
	number = "13",
	doi = "10.1080/13683500.2016.1252728",
	pages = "1502-1520",
	url = "http://www.tandfonline.com/doi/full/10.1080/13683500.2016.1252728"
}
Exportar RIS 
TY  - JOUR
TI  - Exploring heterogeneity among backpackers in hostels
T2  - Current Issues in Tourism
VL  - 21
IS  - 13
AU  - Brochado, A.
AU  - Rita, P.
PY  - 2018
SP  - 1502-1520
SN  - 1368-3500
DO  - 10.1080/13683500.2016.1252728
UR  - http://www.tandfonline.com/doi/full/10.1080/13683500.2016.1252728
AB  - This study’s goal was to validate the core dimensions of hostel service quality and to test whether each dimension has a different impact on behavioural intentions across guest segments defined by age, gender and nationality. This research targeted guests staying at Lisbon hostels (N?=?313). Both covariance-based structural equation modelling (SEM) and variance-based SEM were used to meet this study’s exploratory and confirmatory objectives. The results confirm that service quality in this sector is a multidimensional construct comprising four core dimensions: quality of staff, social atmosphere, hostel tangibles and city connection. These four aspects are relevant when explaining levels of satisfaction, recommendation and revisiting intentions. Moreover, these dimensions allow the identification of differences across market segments in regards to responses to marketing outcomes, thus providing useful insights into how best to meet guests’ needs.
ER  -