Exportar Publicação

A publicação pode ser exportada nos seguintes formatos: referência da APA (American Psychological Association), referência do IEEE (Institute of Electrical and Electronics Engineers), BibTeX e RIS.

Exportar Referência (APA) 
Pereira, R. & M Mira da Silva (2010). Modelo de Maturidade Para Implementar ITIL v3. CISTI.
Exportar Referência (IEEE) 
R. F. Pereira and M. M. Silva,  "Modelo de Maturidade Para Implementar ITIL v3", in CISTI, Santiago de Compostela, 2010
Exportar BibTeX 
@misc{pereira2010_1766537973947,
	author = "Pereira, R. and M Mira da Silva",
	title = "Modelo de Maturidade Para Implementar ITIL v3",
	year = "2010",
	howpublished = "Ambos (impresso e digital)",
	url = "http://ieeexplore.ieee.org/document/5556698/"
}
Exportar RIS 
TY  - CPAPER
TI  - Modelo de Maturidade Para Implementar ITIL v3
T2  - CISTI
AU  - Pereira, R.
AU  - M Mira da Silva
PY  - 2010
CY  - Santiago de Compostela
UR  - http://ieeexplore.ieee.org/document/5556698/
AB  - Information Technology Infra-structure Library (ITIL) is the most popular “best practices” framework for managing Information Technology (IT) services. However, implementing ITIL not only is very difficult but there also are no best practices for implementing ITIL. As a result, ITIL implementations are usually long, expensive, and risky. In this paper, we propose a maturity model to assess an ITIL implementation and provide a roadmap for improvement based on priorities, dependencies, and guidelines. We then demonstrate a practical application of the proposed model with a questionnaire to assess the ITIL Incident Management process that was evaluated in two real-world organizations.
ER  -