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Fernandes, A. , Alturas, B. & Laureano, R. (2016). Information technology competency scale applied to the hospitality industry. In Smart Tourism Congress CETT Proceedings. Barcelona

A. L. Fernandes et al.,  "Information technology competency scale applied to the hospitality industry", in Smart Tourism Congr. CETT Proc., Barcelona, 2016

@inproceedings{fernandes2016_1734887598569,
	author = "Fernandes, A.  and Alturas, B. and Laureano, R.",
	title = "Information technology competency scale applied to the hospitality industry",
	booktitle = "Smart Tourism Congress CETT Proceedings",
	year = "2016",
	editor = "",
	volume = "",
	number = "",
	series = "",
	publisher = "",
	address = "Barcelona",
	organization = "UB Chair of Tourism, Hospitality and Gastronomy CETT",
	url = "https://www.cett.es/smartourismcongress/en/2016-edition/program"
}

TY  - CPAPER
TI  - Information technology competency scale applied to the hospitality industry
T2  - Smart Tourism Congress CETT Proceedings
AU  - Fernandes, A. 
AU  - Alturas, B.
AU  - Laureano, R.
PY  - 2016
CY  - Barcelona
UR  - https://www.cett.es/smartourismcongress/en/2016-edition/program
AB  - This article aims to validate an instrument that can measure Information Technology in the
hospitality industry. The main study focused on the hotel industry and it was conducted with 216
employees of two different hotel groups in Brazil and Portugal. An instrument developed by Tippins
& Sohi (2003) was translated into Portuguese and adapted for the hospitality industry. Later, an
exploratory factor analysis was made in order to verify the psychometric properties of the version
translated and adapted. In addition, a short-form scale version was developed. The results
indicated that the scale could be reduced to nine items without compromising psychometric
properties of the full-length scales. Finally, it has been found that the scale was capable of
measuring differences in IT competency between groups. The results show that managers have
greater IT competency than employees. Regarding the different hotel groups was noticed that they
have significantly equal means for IT operations and IT knowledge. Therefore, hotels which could
improve these two factors might be the ones which will be able to differentiate themselves and
create competitive advantage. Theoretical and practical implications of the study are also
discussed.
ER  -