Exportar Publicação

A publicação pode ser exportada nos seguintes formatos: referência da APA (American Psychological Association), referência do IEEE (Institute of Electrical and Electronics Engineers), BibTeX e RIS.

Exportar Referência (APA) 
Ferreira, F., Spahr, R., Sunderman, M., Banaitis, A. & Ferreira, J. (2017). A learning-oriented decision-making process for real estate brokerage service evaluation. Service Business. 11 (3), 453-474
Exportar Referência (IEEE) 
F. A. Ferreira et al.,  "A learning-oriented decision-making process for real estate brokerage service evaluation", in Service Business, vol. 11, no. 3, pp. 453-474, 2017
Exportar BibTeX 
@article{ferreira2017_1731867558600,
	author = "Ferreira, F. and Spahr, R. and Sunderman, M. and Banaitis, A. and Ferreira, J.",
	title = "A learning-oriented decision-making process for real estate brokerage service evaluation",
	journal = "Service Business",
	year = "2017",
	volume = "11",
	number = "3",
	doi = "10.1007/s11628-016-0315-4",
	pages = "453-474",
	url = "https://link.springer.com/article/10.1007/s11628-016-0315-4"
}
Exportar RIS 
TY  - JOUR
TI  - A learning-oriented decision-making process for real estate brokerage service evaluation
T2  - Service Business
VL  - 11
IS  - 3
AU  - Ferreira, F.
AU  - Spahr, R.
AU  - Sunderman, M.
AU  - Banaitis, A.
AU  - Ferreira, J.
PY  - 2017
SP  - 453-474
SN  - 1862-8516
DO  - 10.1007/s11628-016-0315-4
UR  - https://link.springer.com/article/10.1007/s11628-016-0315-4
AB  - Real estate brokers or realtors are expected to possess superior knowledge of their local markets and typically require commissions in return for their services in real estate sales. To justify these commissions, it is important to evaluate brokerage service performance. We develop a learning-oriented decision-making process for evaluating real estate brokerage services, which concentrates on understanding the nature, the role, and the interaction of the evaluation aspects of real estate brokerage service quality by integrating cognitive maps and the Decision EXpert approach. Results suggest that this framework permits new rudiments to be considered in the realtor decision-making and sales process, facilitating transparency, and understanding of realtor functions that may lead to recommendations to improve the performance and quality of these functions. Avenues for future research are also presented.
ER  -