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Loureiro, S. M. C., Marques, M. I. & Kaufmann, H.R. (2017). I hate this brand! The effect of negative engagement on self-expression word-of-mouth. Proceeding of the 5th International Consumer-brand relationship.
S. M. Loureiro et al., "I hate this brand! The effect of negative engagement on self-expression word-of-mouth", in Proceeding of the 5th Int. Consumer-brand relationship, Porto, 2017
@misc{loureiro2017_1734886382408, author = "Loureiro, S. M. C. and Marques, M. I. and Kaufmann, H.R.", title = "I hate this brand! The effect of negative engagement on self-expression word-of-mouth", year = "2017" }