Exportar Publicação

Lopes, S., Vidal, F. & Brochado, A. (2017). Is there room in hospitals for hospitality?. In Ali Ozturen, Dogan Gursoy, Hasan Kilic (Ed.), 7th Advances in Hospitality and Tourism Marketing and Management (AHTMM) . (pp. 332-345). Famagusta: Eastern Mediterranean University.

S. Lopes et al.,  "Is there room in hospitals for hospitality?", in 7th Advances in Hospitality and Tourism Marketing and Management (AHTMM) , Ali Ozturen, Dogan Gursoy, Hasan Kilic, Ed., Famagusta, Eastern Mediterranean University, 2017, pp. 332-345

@inproceedings{lopes2017_1732201826630,
	author = "Lopes, S. and Vidal, F. and Brochado, A.",
	title = "Is there room in hospitals for hospitality?",
	booktitle = "7th Advances in Hospitality and Tourism Marketing and Management (AHTMM) ",
	year = "2017",
	editor = "Ali Ozturen, Dogan Gursoy, Hasan Kilic",
	volume = "",
	number = "",
	series = "",
	pages = "332-345",
	publisher = "Eastern Mediterranean University",
	address = "Famagusta",
	organization = ""
}

TY  - CPAPER
TI  - Is there room in hospitals for hospitality?
T2  - 7th Advances in Hospitality and Tourism Marketing and Management (AHTMM) 
AU  - Lopes, S.
AU  - Vidal, F.
AU  - Brochado, A.
PY  - 2017
SP  - 332-345
CY  - Famagusta
AB  - This paper discusses the concept of hospitality in hospitals. Hospitals and hotels are excellent environments in which to study hospitality given the frequency and importance of interactions between service providers and clients. The research results reported are based on data gathered in indepth interviews conducted with hospital managers, doctors, nurses and patients. In this way, deeper insights were gained into areas of convergence between the tourism and health sectors. A content analysis of the interviews revealed the main dimensions of hospitality in the context of hospitals and healthcare.
ER  -