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Grillo, C., Ferreira, F., Marques, C. & Ferreira, J. (2018). A knowledge-based innovation assessment system for small- and medium-sized enterprises: adding value with cognitive mapping and MCDA. Journal of Knowledge Management. 22 (3), 696-718

C. Grillo et al.,  "A knowledge-based innovation assessment system for small- and medium-sized enterprises: adding value with cognitive mapping and MCDA", in Journal of Knowledge Management, vol. 22, no. 3, pp. 696-718, 2018

@article{grillo2018_1731867448265,
	author = "Grillo, C. and Ferreira, F. and Marques, C. and Ferreira, J.",
	title = "A knowledge-based innovation assessment system for small- and medium-sized enterprises: adding value with cognitive mapping and MCDA",
	journal = "Journal of Knowledge Management",
	year = "2018",
	volume = "22",
	number = "3",
	doi = "10.1108/JKM-08-2017-0332",
	pages = "696-718",
	url = "https://www.emeraldinsight.com/doi/abs/10.1108/JKM-08-2017-0332"
}

TY  - JOUR
TI  - A knowledge-based innovation assessment system for small- and medium-sized enterprises: adding value with cognitive mapping and MCDA
T2  - Journal of Knowledge Management
VL  - 22
IS  - 3
AU  - Grillo, C.
AU  - Ferreira, F.
AU  - Marques, C.
AU  - Ferreira, J.
PY  - 2018
SP  - 696-718
SN  - 1367-3270
DO  - 10.1108/JKM-08-2017-0332
UR  - https://www.emeraldinsight.com/doi/abs/10.1108/JKM-08-2017-0332
AB  - Purpose: The 2008 global financial crisis showed that the ability to innovate is a key management skill and that approaches to assessing the innovation capability of small- and medium-sized enterprises (SMEs) need to be as realistic as possible. This study aims to address the latter practical need through a sociotechnical approach. Design/methodology/approach: Based on a combined use of cognitive mapping and the Decision EXpert (DEX) technique, and grounded on the insights generated by a panel of SME managers and entrepreneurs in two intensive group meetings, a knowledge-based assessment system for evaluating SMEs’ innovation capability was created, tested and validated. Findings: The knowledge-based assessment system identified the most innovative SMEs in a sample of companies. The “plus-minus-1” and dominance analyses carried out provided further support for the results. Research limitations/implications: The proposed system is extremely versatile but process-oriented and idiosyncratic in nature, meaning that extrapolations to other contexts need to be done with due caution. Practical implications: The panel of SME decision makers agreed that the system improves the current methods used to evaluate SMEs’ innovation capability, contributing to a more informed perspective on management issues. The panel members also noted that the proposed system functions as a learning mechanism, facilitating the development of well-focused suggestions for improvements SMEs can make. Originality/value: The integrated use of cognitive maps and rule-base decisions contributes to a better understanding of how to assess SMEs’ innovation capability. No prior work reporting the integrated use of these two techniques in this study context has been found.
ER  -